Topic outline

  • Introduction

    This course investigates various facets of employee engagement from a variety of different perspectives. The discussion opens with a critique of the concept itself, as well as the purported outcomes of employee engagement, including an exploration of both engagement and disengagement and the link between engagement and emotional labour. Employee engagement is then examined through the lens of its antecedents, including investigation of the concept of trust, the impacts of partnership and collaboration, as well as employee voice, communication and involvement. The impact of organisational change on employee engagement is also explored.

    • Learning outcomes

      After studying this course, you should be able to:

      • describe and critique the concept of employee engagement

      • identify problems associated with both over-engagement and disengagement

      • examine the extent to which emotional and aesthetic labour are positioned in some contemporary organisations

      • critically evaluate the measurement of employee engagement

      • identify the issues associated with employee engagement in times of organisational change, including the role of effective communications during organisational change.